Here is a nice summary of our research, published by an excellent reporter at The American Journal of Managed Care:
For the study, the researchers analyzed patient-physician interactions for breast cancer, depression, and rheumatoid arthritis. Only these 3 medical conditions were chosen for the study because they often involve expensive healthcare interventions that could lead to high out-of-pocket expenses.
Excluded were visits conducted by primary care physicians, nurse practitioners, and nurses; visits conducted outside of United States; and visits involving patients younger than 18 years. The final sample consisted of 1755 visits: 677 breast oncology, 656 rheumatoid arthritis and 422 psychiatry. All visits occurred between May 2010 and February 2014.
The physician behaviors that led to missed opportunities to reduce out-of- pocket expenses were divided into 2 broad categories:
- The physician’s failure to address the patient’s financial concerns, meaning they didn’t make an explicit effort to acknowledge the seriousness of the patient’s concerns
- Instances where physicians did make explicit efforts to deal with patients’ financial concerns but failed to resolve them satisfactorily
Sometimes, patients explicitly mentioned their financial troubles, but physicians failed to give it complete attention because of clinical distractions.
The views, opinions and positions expressed by these authors and blogs are theirs and do not necessarily represent that of the Bioethics Research Library and Kennedy Institute of Ethics or Georgetown University.